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The Charles Hotel Niagara-on-the-Lake, Niagara-on-the-Lake

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From116US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

209 Queen St, Niagara-on-the-Lake, Canada

The Charles Hotel, a meticulously restored mansion dating back to 1832, embodies historic charm and architectural elegance. It is nestled in the picturesque Niagara-on-the-Lake, offering guests a serene escape surrounded by beautifully preserved buildings and lush gardens. The hotel features personalized service and a commitment to quality, making it a worthy destination for those seeking an intimate getaway steeped in history and culture.

Location

The Charles Hotel is situated in historic Old Town Niagara-on-the-Lake, just a short walk from local attractions, shops, and Queen's Royal Park. Guests can easily explore the picturesque streets lined with colonial-era buildings. While there is no shuttle service provided, the hotel is conveniently located near bike rentals and can assist with arrangements for winery tours and local transportation.

Rooms

The Charles Hotel offers 12 distinctive guest rooms, each showcasing unique layouts and décor that reflects the building's rich history. Modern amenities include pillow-top beds, hypoallergenic linens, and complimentary Wi-Fi. Every room combines old-world charm with contemporary comfort to create a cozy atmosphere. Guests can enjoy serene surroundings with views of the hotel's manicured gardens and nearby sites.

Eat & Drink

HobNob Restaurant & Wine Bar is located on site, serving classic dishes crafted from fresh, locally sourced ingredients. The menu features a variety of flavors, including unique pairings with regional wines and artisanal cocktails. Breakfast and lunch are available, and dinner offers a fine dining experience in an elegant setting. Guests can also choose to dine on the expansive verandah overlooking the gardens.

Leisure & Business

The hotel caters to both leisure travelers and business groups, providing an intimate setting for corporate retreats and social events. Several elegant indoor and outdoor spaces are available for meetings and gatherings, enhanced by personalized service. Additionally, the property offers wine tours and other local experiences to engage guests in the surrounding culture.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Queen Room
Max:
2 persons
10 m² 
Bed options:
1 Double bed
Shower
Air conditioning
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Getting around

A list of all available modes of transport

City Center
Niagara-on-the-Lake1000 ft
Airports
John C. Munro (YHM) 52.6 mi
Pearson (YYZ) 74.2 mi
Bus
Bus stop 5.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Free Wi-Fi in public areas

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • CD player
  • AM/FM alarm clock
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Location

209 Queen St, Niagara-on-the-Lake, Canada
Map view
209 Queen St, Niagara-on-the-Lake, Canada
Nearby
92 Queen Street
Statue of George Bernard Shaw
1500 ft
135 Queen Street
Edward Spera Art Gallery
900 ft
26 Queen Street
Niagara District Court House
2000 ft
129 Queen St
Native Art Niagara on the Lake
900 ft
Gallery
Angie Strauss
1400 ft
30,26 Queen St
Memorial Clock Tower of Niagara On The Lake
2000 ft
126 Queen St
The Ghost Walks
1700 ft
Store
Il Gelato di Carlotta
1600 ft
Store
Cecile's Home & Gift
1100 ft
106 Queen Sreet Unit C
Inuksuk On-the-Lake Inc
1300 ft
William Kirby's House
2000 ft
Natasha Bradley Home
2000 ft
Niagara River Recreation Trail
2000 ft
Restaurants
The Gate House Kitchen & Cafe
800 ft
142 Queen Street
Victoria's Cafe
1300 ft
108 Queen
Shaw Cafe & Wine Bar
1300 ft
92 Queen St
Rocky Mountain Chocolate Factory
1500 ft
70 Queen Street
The Olde Angel Inn
1900 ft
224 Regent Street
Sunset Grill
1600 ft
62 Queen St. Queen St. & Regent St.
Fournos Restaurant
1800 ft
58 Queen
Nina Gelateria & Pastry Shop
1800 ft
37 Queen St

Reviews and Ratings

Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Comfortable Rooms
Friendly Service
Dining Space
Dining Ambiance
8.6/10
Great
Rooms
8.1
Location
9.2
Service
8.9
Dining
8.5
Guest reviews
8.6/10
based on 15 review
8.4
8.4/10based on 172 review
Ernest
United Kingdom, May  2024
8.8/10

I had a wonderful stay at the hotel. The large gas fireplace in the Richardson room created a cozy ambiance, though the bed was a bit firm for my liking. The service was top-notch, with charming and attentive staff making sure all our needs were met. The location was ideal, being close to shops and restaurants yet peaceful. The dining experience was fantastic, with a delicious 3-course dinner and a delightful breakfast buffet. The facilities were great, and the modern bathroom was a standout feature.

Rooms
8.0
The rooms had a great ambiance with the large gas fireplace and were reasonably comfortable, though a bit firm for me.
Service
9.0
The service was charming, knowledgeable, and very attentive to our needs and preferences.
Location
9.0
The location was terrific, close to shops and restaurants yet quiet. It was just a short walk to all the main shops in town.
Dining
9.0
The dining experience made up for the weather with a delicious 3-course dinner and a wonderful breakfast buffet.
Facilities
9.0
The facilities were fantastic, especially the modern bathroom.
Craig
United Kingdom, April  2024
9.0/10

The hotel has an excellent location, ideal for exploring the surrounding area with various shops and beautiful parks nearby. The rooms were clean, very comfortable, and had a relaxing ambiance. The staff ensured we had the best hotel experience during our one-night stay. The dining experience was fantastic with a variety of delicious dishes.

Rooms
9.0
The rooms looked out over the lovely backyard and were clean, very comfortable, and relaxing.
Service
9.0
The staff ensured we had the best hotel experience of our trip and were all super welcoming.
Location
10.0
The hotel's location is fantastic, perfect for walking tours around the area with shops and beautiful parks close by.
Dining
9.0
The dining experience was excellent, offering a selection of tasty dishes.
Facilities
8.0
The hotel facilities were great, enhancing the overall stay experience.
Brian
United Kingdom, March  2024
8.4/10

The hotel is located in a quieter part of town, just down the street from the charming Charles. The rooms are bright and cheery, with antique furnishings including a 4 poster canopy bed, decorated in a comfortable style. The service was exceptionally friendly and helpful, going as far as booking a couples massage for us at their sister property's spa. The location is perfect for strolling through town, with stunning views from the upper veranda. The dining experience consisted of delicacies, with lovely ingredients perfectly cooked. The facilities are well-equipped for a comfortable stay.

Rooms
9.0
The rooms with balcony were nicely decorated and comfortable, featuring unlimited logs for the fireplace.
Service
9.0
The service was exceptionally friendly and helpful, ensuring a pleasant and personalized stay.
Location
9.0
The hotel's location on Queen Street is convenient for exploring on foot yet remains tranquil, offering stunning views and proximity to local attractions.
Dining
7.0
Facilities
8.0
The hotel offers a range of facilities to enhance the guest experience, catering to various needs for a comfortable stay.
Comfortable Rooms
Dining Space
Peter
United Kingdom, March  2024
8.2/10

I had a pleasant stay at the hotel, with a few ups and downs. The Safari Room I stayed in was very well appointed and comfortable, but the 'Renoir Room' had a fairly strong musty odor that was a bit off-putting, especially in the morning. The service ranged from going out of their way to be accommodating to being a bit condescending at times. The location, however, was excellent, providing a quieter setting away from the touristy hustle. The dining experience was satisfying overall, and the facilities met my expectations.

Rooms
8.0
The Safari Room I stayed in was very well appointed and comfortable.
Service
7.0
The service varied from going out of their way to be accommodating to being a bit condescending at times.
Location
9.0
The location was excellent, away from the touristy pressure, yet close enough to walk to the shops.
Dining
8.0
The dining experience was satisfying overall.
Facilities
9.0
The facilities met my expectations.
Constance
United Kingdom, February  2024
8.8/10

My stay at the hotel was delightful with spacious and comfortable rooms featuring a fantastic old original fireplace. The 4-poster canopy bed added a touch of luxury, although it could be a bit awkward for taller guests. The attentive service and elegant location made my experience truly enjoyable, even though the main road proximity could get a bit noisy at times.

Rooms
8.0
The rooms were spacious and comfortable, with hardwood floors and a huge old original fireplace, which is fantastic, but can be awkward if you're a little tall, including a 4-poster canopy bed.
Service
9.0
The staff at this old home were so nice and helpful, even though there was a slight mix-up with the dinner special billing rate at first.
Location
9.0
The location was elegant and relaxing, perfect for walking to everything and with a beautiful view of the golf club. It's a great spot for a leisurely stroll to all the restaurants, theaters, and shops.
Dining
9.0
The dining experience was really good, from the charming staff to the romantic location and exquisite complimentary breakfast. The homemade soup was a lovely touch.
Facilities
9.0
The facilities were excellent, providing everything needed for a comfortable stay.
Ronald
United Kingdom, February  2024
8.2/10

My stay at the hotel was a mix of highs and lows. The rooms were quite spacious, but unfortunately, there was a noticeable musty odor that was off-putting, especially in the mornings. On the bright side, the room had a cozy fireplace and luxurious bedding that added a touch of comfort.

Rooms
7.0
The rooms had a fairly strong musty odor which was disturbing in the morning, but they were spacious and featured a fireplace with sumptuous bedding.
Service
9.0
The staff was incredibly friendly, knowledgeable, and charming throughout my stay. Their warm and unpretentious demeanor made me feel welcome.
Location
9.0
The hotel's location was ideal for exploring the town on foot yet provided a quiet retreat away from the bustling crowds. Additionally, it was conveniently close to key attractions.
Dining
8.0
I enjoyed my dining experience in the lovely conservatory area. The breakfast selection was delightful, especially the fresh French press coffee and gourmet items.
Facilities
8.0
The hotel's facilities were top-notch, contributing to a comfortable and enjoyable stay.
Henry
United Kingdom, December  2023
8.2/10

The Poppy Room had a huge fireplace and an attached large veranda, providing a cozy atmosphere. However, the room was very small for the value, offering limited seating, with a dirty carpet and a non-functional bedside lamp.

Rooms
7.0
The room was cozy with a lovely fireplace and veranda.
Service
9.0
The service, from the Manager Kathy to the wait staff, was incredibly courteous and professional, always ready to assist with a smile.
Location
8.0
The location was terrific, offering a peaceful setting away from the hustle bustle yet within a short walk to shops and restaurants.
Dining
9.0
The included dining experience was wonderful, starting with a buffet and offering a selection of gourmet breakfast items in a charming terrace setting.
Facilities
8.0
The facilities were well-maintained and added to the overall pleasant stay.
Elaine
United States of America, September  2023
8.8/10

My stay at the hotel was a mix of delights and letdowns. The rooms were extremely small but cozy, featuring a grand gas fireplace, a wide-screen TV above, and a Juliet balcony with a view of the golf course and shoreline, making the space ideal for relaxation.

Rooms
8.0
The rooms were cozy and had charming amenities, but they were extremely small.
Service
9.0
The service was exceptional, with the staff always wearing smiles and showing genuine concern for our comfort. However, there was a rare instance of one staff member being downright mean and condescending, which marred an otherwise great experience.
Location
9.0
The location was excellent for leisurely strolls, close enough to shops and restaurants for convenience while still offering a quiet retreat. The proximity to various attractions like shops, parks, and theaters made exploring the area effortless.
Dining
9.0
The dining experience was a delight, far from the usual continental breakfast offerings. The included breakfast spread was a wonderful buffet experience with a selection of gourmet items, guaranteeing a pleasant start to the day.
Facilities
9.0
The facilities were well-maintained and offered everything needed for a comfortable stay, ensuring a pleasant overall experience.
Paul
United Kingdom, August  2023
9.2/10

The hotel's rooms were superb, with a little porch perfect for morning coffee and varying in size, especially on short notice. The service was superb, with an amazingly comfortable King size bed, lovely sitting area, modern bathroom, and delightful dining options. The location was perfect, just a short stroll from the town center and within walking distance of all the activity on Queen Street. The dining experience was exceptional, offering special dishes and fresh coffee. The facilities provided a great experience overall.

Rooms
9.0
My room was superb, and I loved the little porch where I could enjoy my morning coffee.
Service
9.0
The service was top-notch, from the comfortable bed to the friendly and helpful staff members.
Location
10.0
The hotel's location was perfect for exploring the historic downtown area and attending local activities. It was just the right distance from the main attractions.
Dining
9.0
The dining experience was outstanding, with special dishes and excellent coffee service throughout the day.
Facilities
9.0
The hotel facilities were excellent, boasting amenities that enhanced my stay overall.
Maria
United States of America, August  2023
8.2/10

I had a mixed experience at this hotel. The rooms were exceptionally clean and well-furnished, but the sunflower room was too small to comfortably move around with our suitcases. The service was outstanding, with staff who genuinely cared about us as guests. The location was convenient, close to the village and offering a pleasant view of the golf course. The dining was delightful with gourmet breakfast items, though the room size left something to be desired.

Rooms
8.0
The rooms were exceptionally clean and the bathroom was large with comfortable furniture, but the sunflower room was a bit cramped.
Service
9.0
The staff were amazing and took the time to get to know us personally, making our stay very welcoming.
Location
8.0
I enjoyed the quieter setting of the hotel that was still close to the main areas, offering a brief history of the hotel and the area.
Dining
8.0
The dining experience was great with gourmet breakfast items, including the best croissant I've had, but the small room size was a minor inconvenience.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay, enhancing the overall experience.
William
United States of America, August  2023
9.0/10

The hotel has beautifully appointed rooms with a king-sized bed and a huge jacuzzi, offering modern amenities while retaining its historic charm. The rooms are individually decorated, each with its own unique charm. The size is great with a nice sitting area, really comfortable bed, and a good bathroom with a freestanding shower. However, the price could be on the higher end for some travelers.

Rooms
8.0
The rooms are spacious and tastefully decorated, offering a comfortable stay with modern amenities and a touch of history.
Service
9.0
The service was exceptional, with attentive staff and a pleasant atmosphere. The location is convenient for exploring the town and its attractions.
Location
10.0
The hotel's location is fantastic, right in the middle of old town, making it easy to access all the main shops and attractions. It's perfect for a leisurely stroll through town.
Dining
9.0
The dining experience was delightful, with a complimentary breakfast that included a variety of fresh and delicious options. It added to the overall value of the stay.
Facilities
9.0
The hotel offers great facilities to enhance the stay, including a lovely dining area and charming sunroom for meals. The value for money is evident in the overall experience.
Josh
United States of America, August  2023
8.8/10

My stay at this hotel was fantastic! The rooms were a little small but clean and one of the best I've experienced worldwide in terms of food quality, preparation, presentation, and service. The service was exceptional, with friendly and professional staff making every moment special. The location was perfect, steps away from the town and offering easy access to attractions. The dining experience was delightful with a nice selection of food options. The facilities were top-notch, providing everything needed for a comfortable stay.

Rooms
8.0
The rooms were small but impeccable, and the service was outstanding.
Service
9.0
The staff was warm, friendly, and professional, enhancing our whole experience.
Location
10.0
The hotel's location couldn't be better, close to town and with lovely views of the golf course.
Dining
8.0
The dining options were varied and enjoyable, especially appreciated the expanded menu.
Facilities
9.0
The facilities were excellent, providing all the necessary amenities for a great stay.
Billy
United Kingdom, August  2023
8.2/10

The hotel is centrally located, making it convenient to explore the town's main shops while offering lovely dining specials. The rooms, though a bit small and in need of a refresh, provide a cozy stay with a hint of mustiness. The service is warm and unpretentious, with staff sharing dining recommendations and treating guests with pride. The location is perfect for exploring the area's attractions, just steps away from the bustling downtown area.

Rooms
7.0
The rooms, while reasonably comfortable, are a bit firm and on the smaller side. They could use a thorough cleaning and some fresh paint to enhance the stay.
Service
9.0
The staff were welcoming and provided insights on the dining offerings, including excellent specials at the Hob Nob. They take pride in their job, offering a warm and unpretentious service to make guests feel at home.
Location
9.0
The hotel's location is perfect, allowing easy access to the main shops in town and providing a peaceful retreat away from the touristy downtown area. It's ideal for walking tours and enjoying the local parks and attractions nearby.
Dining
8.0
The dining experience was delightful, with a romantic sunroom atmosphere and a menu featuring delicious options like smoked salmon, brie, and freshly baked croissants. It's a lovely way to start the day or enjoy a charming meal.
Facilities
8.0
The hotel offers luxurious amenities, including a cozy sunroom and comfortable bedding with sumptuous pillows. The facilities contribute to a relaxing stay, although some areas could benefit from a modern update.
Christian
United Kingdom, July  2023
9.0/10

The hotel exceeded my expectations in many ways but fell short in others. The rooms were not as spacious or well-decorated as I had hoped, but they were spotlessly clean and offered a pleasant view of the golf course. The service was fantastic, with the staff being extremely friendly and helpful, even arranging a shuttle for us. The location was ideal, within walking distance of shopping, golf, and restaurants but still quiet enough for a peaceful stay. The dining experience was exceptional, with delicious options included, making it a definite highlight of the stay.

Rooms
8.0
The rooms were spotless, well-decorated, and had a nice view overlooking the golf course.
Service
9.0
The staff were extremely friendly and went above and beyond to assist us during our stay.
Location
10.0
The hotel's location was perfect, offering a serene setting with easy access to various amenities and activities.
Dining
9.0
The dining experience was fantastic, with included options that were delicious and made the stay even more enjoyable.
Facilities
9.0
The facilities provided everything we needed for a comfortable and enjoyable stay.
Richard
United States of America, June  2023
9.0/10

I had a delightful stay at the inn. The rooms were clean and cozy, and the staff provided top-notch service akin to a 5-star hotel. The location was excellent, with easy access to shopping and theaters, and the dining experience was exquisite. However, the noise from the kitchen ventilation system was a minor inconvenience.

Rooms
9.0
I found my room to be clean and inviting, and the added touch of a single serving lava cake and candle was a lovely surprise.
Service
10.0
The staff at the inn were unbelievably friendly and attentive, making my stay feel truly special. They went out of their way to ensure I had everything I needed during my visit.
Location
9.0
The location of the inn was perfect for exploring the area, with shops, parks, and the lake nearby. It was ideal for leisurely walks and taking in the surrounding beauty.
Dining
9.0
The dining experience was exceptional, especially the exquisite breakfast and the hot French-pressed coffee served in the bright sunlit veranda. The food was delicious and well-presented.
Facilities
8.0
The inn boasts charming facilities, including two fireplaces, antiques, and beautiful crystal chandeliers, creating a luxurious and cozy atmosphere for guests.
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22Nov2024Select date
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Rooms and Guests2 Guest, 1 Room